Country : United Kingdom
Region : Scotland
Category : Sales
Contract type : Permanent
Availability : Full time
Job Description
POSITION: Account Manager (37.5)
LOCATION: Dundee
REPORTS TO: Area Manager
DIRECT REPORTS: Beauty Consultants
Main Responsibilities
1. To set targets for all Team Members in line with Company expectations
2. To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
3. To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
4. To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
5. To educate and train Team Members on the use and history of Parfums Christian Dior products
6. To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
7. Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product
8. To initiate contact with customers and welcome them both on counter and through traffic stopping
9. To update ipos tool with client data including all sales and client profile
10. To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
11. To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
12. To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
13. To proactively grow your business through events, appointments and return bookings
14. To ensure all operational and administrative tasks are complete and to the best of your ability
15. To participate in merchandise management and ensure that it is in line with Corporate guidelines
16. To adhere to all Company procedures and policies, as outlined in the employee handbook
17. To build relationships with store management and adhere to all store policies and procedures
18. To carry out any additional duties as directed by the management team
Position Within The Team
Reports to: Area Manager / Beauty Department Manager
Contacts And Relationships
Internal: Counter Team, Area Managers, Retail Managers, RMAs
External: Parfums Christian Dior clients, Department store Colleagues, Department Store Managers, Department store HR Departments
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Profile
In order to be successful in this role, you will be:
1. An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
2. Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs
3. Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
4. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
5. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs.
6. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.
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