Receptionist - Acute Medical Unit (AMU) (NHS AfC: Band 2) - Acute Medicine Unit - Norfolk and Norwich University Hospitals NHS Foundation Trust
Norfolk and Norwich University Hospitals NHS Foundation Trust – Norwich, Norfolk
We are looking to employ highly motivated and organised individuals to join our busy receptionist team covering across 3 Acute Medical units plus our Same Day Emergency Care Department. The Department is extremely busy, and the work is challenging, fast moving and sometimes of a sensitive nature.
The post involves dealing with telephone and face-to-face enquiries and a full range of administrative and clerical duties including keeping IT systems up to date with patients' details and the patients' journey within their hospital stay.
We are looking for applicants who can prioritise, have excellent customer service skills, are dedicated and courteous, and have excellent verbal and written communication skills along with IT keyboard skills and a methodical approach. You must be able to deal with sensitive/confidential issues, be flexible, and be a team player ready for the challenge that this demanding but rewarding role will present.
We are looking for applicants to work all shift patterns that run over a 24-hour period, 7 days a week, 365 days a year. You will be required to cover early, late, night, and weekend shifts.
In return, we can offer you a job role with purpose and access to a competitive benefits package, including a fantastic annual leave allowance.
What is AMU looking for?
We are looking for friendly and enthusiastic people who would like to make a difference working frontline in a role that is at the heart of the NHS. You will work alongside our receptionists, nurses, and other allied professionals. This role will include meeting and greeting patients and relatives as the first point of contact, providing telephone coverage, admitting patients using the relevant computer systems, and updating as necessary for the duration of the patients' stay whilst on AMU, along with other general receptionist duties.
As a team and as a department working within one of the largest hospitals in the UK in terms of inpatient capacity, we strive to provide the best experience to all from the initial greeting to the end of the patients' journey within AMU, always demonstrating the NNUH’s pride values.
If you are interested in joining our reception team and feel that you could bring a positive approach and are looking for a rewarding supportive job role, then AMU is the place for you.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
What AMU offers?
* Working on AMU would require you to work the following shift patterns: 6am-2pm, 2pm-10pm, 10pm-6am. This will include weekends and bank holidays.
* Gaining life skills within a fast-paced job role dealing with many different scenarios daily.
* Having the opportunity to participate in further education to obtain extra qualifications for example: NVQ business and administration and NVQ Customer services.
* The ability to increase your confidence and the opportunity to make a difference working within the NHS.
* You will obtain good IT skills, strong communication skills, and will be able to work on your own initiative as well as under the direction of your colleagues within all areas of AMU.
* Become part of a friendly dynamic team.
* Ensure Patients Case Notes are prepared and available in a timely fashion.
* To accurately record the case notes movement and location on Patient Administration System (PAS).
* Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands, bed cards, etc.
* Keep records up to date by using PAS, i.e., Patients referrals, admissions, and transfers/discharges from the unit in line with the Trust PAS User Policies.
* File and prepare Patients Case Notes on Discharge – in order to prepare clinical coding form for patient episode and ensure it is completed by medical staff on a daily basis.
* Arrange where appropriate follow-up outpatient appointments.
* Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
* Bed allocation – to ensure information from the nursing staff on discharge/transfers are updated on the patient location board liaising with the Bed Manager and Ward Coordinator on a regular basis throughout the day.
* Manage incoming non-medical telephone calls and deal with them appropriately. To use the fax machine as and when required.
* Manage incoming telephone calls and accurately record patient details on the Symphony system.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
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