Job summary PLEASE NOTE: INTERNAL APPLICANTS ONLY Band 5 Deputy Patient Pathway Manager (CAT 2A PCEU Ophthalmology) (Will involve cross-site working at Windsor and Reading) The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams. The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions. The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans. The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered. The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets. The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM. Main duties of the job To support the Service Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care. To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team. Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions. Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans. To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered. To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets. In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager. About us Reading and Windsor sit on the river Thames and are both served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading and Windsor are wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 193-6719634PCG-A Job locations Prince Charles Eye Unit, King Edward VII Hospital St Leonards Road Windsor and Reading SL4 3DP Job description Job responsibilities Please refer to the attached Job Description and Person Specification for further details of the post. Job description Job responsibilities Please refer to the attached Job Description and Person Specification for further details of the post. Person Specification Qualifications Essential Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent in English and Maths, grades A-C Desirable Educated to degree or equivalent experience/qualification Management qualification or business qualification or equivalent experience Experience Essential Supervisory experience of administrative staff Data quality management Knowledge of CAT patient pathways Desirable Thorough knowledge of healthcare administrative systems and processes Skills, Knowledge & Abilities Essential Advanced use of EPR with the ability to interrogate the system Person Specification Qualifications Essential Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent in English and Maths, grades A-C Desirable Educated to degree or equivalent experience/qualification Management qualification or business qualification or equivalent experience Experience Essential Supervisory experience of administrative staff Data quality management Knowledge of CAT patient pathways Desirable Thorough knowledge of healthcare administrative systems and processes Skills, Knowledge & Abilities Essential Advanced use of EPR with the ability to interrogate the system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Prince Charles Eye Unit, King Edward VII Hospital St Leonards Road Windsor and Reading SL4 3DP Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)