Ready to find the right role for you? Salary: Competitive plus Veolia benefits Location: Cannock, Staffordshire Hours: Full time, permanent, 40 hours per week, Monday to Friday When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What We Can Offer You 25 days of annual leave Facilities including a free onsite gym, parking and subsidised restaurant Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What You'll Be Doing Process all new account applications within SLA of receipt Resolving queries and referred credit applications to enable accounts to be opened Assisting external customer queries regarding their credit report whilst maintaining data protection at all times Verify customer details and credit limits are accurate and sufficient to trade Ensuring billing is completed with the SLA’s and accurately Process account amendments to conform to company and legal requirements Review and process all amendments to Direct Debits on customer accounts Action the processing of payments received What We're Looking For Previous experience within a similar role Experience and understanding the importance of meeting company SLAs at targets Excellent numerical ability Polite and assertive verbal and written communication skills Ability to work on own initiative and effectively communicate with both internal and external customers Ability to work well under pressure Google applications and excel experience What's next? Apply today, so we can make a difference for generations to come. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age. We therefore welcome and encourage all candidates who meet the minimum requirements to apply.