Key Activities: With clients Provide support to clients attending the Safe Harbour both in person and virtually on site, and in the community Utilise a range of appropriate skills such as, but not necessarily limited to, active listening, motivational interviewing, and cognitive behavioural techniques Design and deliver planned and ad hoc one-to-one and group interventions as part of a six-week rolling wellness programme Induct clients and create collaborative and individualised care plans and facilitate the setting of SMART goals Screen and respond to referrals within 48 hours and keep electronic attendance and participation records and complete discharge reports Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained Assist clients in de-escalating and managing impulsivity, intense emotions and relationship difficulties Create safety plans for those experiencing thoughts of self-harm, suicide and other risk-taking urges Risk assess clients attending in acute mental health crisis and contact relevant parties such as the Community Mental Health Recovery Service (CMHRS) and the Single Point of Access (SPA) Provide a continual assessment of a persons needs regarding their mental health Work proactively with partner agency staff to ensure continuity of care Signpost and/or bridge clients to internal and external methods of support and make onward referrals With staff and stakeholders Manage rotas, ensuring there is adequate cover for winter pressures holiday and sickness Solve issues of staff cover with own and partner organisations as they arise Undertake monthly team meetings with all Safe Harbour staff Deliver one to one monthly supervision for staff, ensuring all performance issues, complaints and support needs are addressed and record on the HR system Breathe Support with annual appraisals for Safe Harbour staff Ensure staff are following the Catalyst Support incident management policy and completing timely incident forms Participate in the on-call rota, ensuring you can respond to urgent calls, follow-up and report incidents during Safe Harbour opening times Attend any necessary meetings to meet the needs of Safe Harbour Liaise with the Service Manager and Head of Operations in preparation for the Service Review and Steering Group Meetings in relation to service delivery Work with the Service Manager around operational efficiencies Work with the Service Manager around any complaints, grievances and serious performance issues Work as part of a team of Senior Workers and communicate well with colleagues working from different locations Develop relationships with service users, carers and statutory and non-statutory organisations, to provide more integrated preventative and crisis management provision Ensure high quality services are delivered consistently and adhere to best practice guidelines Take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal Work within the Catalyst Support governance framework