Mental Health Specialist Contract: Healthcare Location: London, EN2 8JL Hours of work: 40 Contract Type: Permanent This is an exciting opportunity to join the North London Mental Health Trust in a brand-new role designed to enhance the support and care provided within our units. As a Mental Health Specialist, you will play a pivotal role in supporting staff, ensuring smooth operations and fostering a supportive workplace culture. Job Description The Mental Health Specialist will work closely with the Key Account Manager and Operations Lead to create a positive work environment, enhance employee engagement, and support high standards of performance. With a primary focus on employee well-being, this role involves managing the company’s sickness credit scheme, offering an open-door policy for team members, and acting as a trained mental health first aider to connect employees with professional support when needed. In addition to well-being efforts, the Mental Health Specialist will collaborate on environmental and social value initiatives, track progress toward sustainability, and report on key performance metrics. Through these initiatives, the specialist will help reduce sickness and turnover rates, support the workforce’s overall wellness, and contribute to community well-being and sustainability goals. This role presents an opportunity to make a meaningful impact on employee satisfaction and to promote a culture of mental wellness and environmental responsibility. Key Responsibilities Support employment matters, including occupational health, sickness absence, grievances, and performance management per company policies and employment law Review and assist with employee relations documentation; draft support documents as needed Assist managers in conducting meetings, investigations, hearings, and other engagement activities Provide guidance on employee relations; escalate complex issues for additional support Maintain communication with your manager and People & Culture team for aligned operations Lead social value projects, collaborating to meet contract objectives Ensure compliance with company and client policies and relevant guidelines Promote equal opportunity and diversity, fostering an inclusive and respectful culture Professional and Personal Competencies/Qualifications Experience, preferably in Human Resource Management, Mental Health Support, Social Value, or a related field Strong team-oriented and collaborative mindset High level of change readiness and resilience, with a problem-solving approach Strong case management skills, adaptable to shifting priorities Ability to multitask and manage projects effectively Deadline-driven, with the ability to manage timelines efficiently Excellent communication skills, with empathy for client and team needs Proficiency in report production, statistical analysis, and communications Experience in service facilities management and/or outsourced model environments (preferred) Strong organisational skills, able to balance multiple tasks and responsibilities The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.teamuk.issworld.com