Job Description
This role can be based in any of our following offices: Glasgow, London, Aberdeen and Manchester.
As a Senior Dynamics CE Functional Consultant, you’ll work on significant projects and initiatives within our Public Sector practice. You'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects. Your expertise and insights will shape the future of our Business Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting.
Your key responsibilities will include:
* Advise and inspire customers on how to achieve maximum business benefits from their new system.
* Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes, making contributions to supporting business functions.
* Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
* Assist with configuration tasks, data migration and end-to-end testing.
* Provide end-user training courses and ad-hoc coaching.
* Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
* Participate in go-live stages of projects.
* Push projects along through daily communications with the customer and/or project manager.
* Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions.
Qualifications
You will have excellent analytical, problem solving and communication skills as well as the ability to work both autonomously and as part of a team, delivering a wide range of services to our customers.
Desired Skills and Experience:
* Significant experience with Dynamics 365 CRM, ideally Customer Service, Customer Insights Journeys or Sales modules.
* Excellent customer facing and stakeholder management;
* Facilitating customer meetings;
* Designing solutions;
* Experience within the Public Sector Industry
* Creating documentation.
* Communication (written and verbal)
* Design and delivery functional elements, e.g. customise and configure without code
* Testing and validation of solutions
This role requires you to obtain and maintain Security Clearance, as part of this you will need to undergo 3 main checks these are; A refence check requiring you to have lived and worked in the UK for the last five years with no gaps longer than 6 months outside of the country, A criminal record check and a financial credit history check. You do not need to provide me with details but will you be eligible based on the criteria mentioned there.
Additional Information
At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.