Our project managers are responsible for end to end delivery to time, cost and quality of our software solutions to the customer. The environment is fast paced and agile as we work to deliver services to the UK public sector.
As a successful PM already, you will love the idea of working closely with clients and stakeholders to ensure the best possible outcome, keeping a multidisciplinary team aligned towards a common goal. You will have the authority in leading significant business change and enhanced ways of working in public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers.
Responsibilities
* Lead multiple projects or a programme of work for one or more clients, primarily within the local government sector.
* Manage a virtual project team and work collaboratively with other Project Managers, Product Managers, Data Specialists, Application Consultants, Technical Consultants and development teams to ensure products are delivered to client’s specifications on time and on budget.
* Take a collaborative approach to sharing learning with an aim to enable continuous improvement of project management across the business.
* Plan and control finances by means of accurate estimation, forecast to complete and strong monitoring and control of spend. Agree costs and sign off invoices in line with the agreed budget.
* Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate.
* Maintain ongoing communications with all stakeholders including attending board meetings at client organisations and working with client business change managers or equivalent on the transition to the new business to align priorities both within the client and supplier organisations.
* Manage the project and programme risks, issues and dependencies and the interfaces between projects as well as third party contributions to the project and programme.
* Produce monthly project reports in a timely manner for directors and clients, ensuring they are accurate and presented in a professional format.
* Oversee governance arrangements in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders.
Requirements
* Experience of managing software delivery projects and programmes that involve significant business change.
* Experience of delivering software development projects to external customers.
* Project management experience with strong leadership skills across:
o Planning, governance & reporting
o Stakeholder & team management
o RAID & Change management
o Budget management
* Comfortable with Google suite & PM tools.
* Good commercial acumen with an understanding of delivering client satisfaction whilst maximising business value.
* Self-motivated, methodical and conscientious.
* Strong interpersonal skills with the ability to build positive relationships, instil confidence and influence change and business transformation.
* A lateral thinker with strong analytical and problem-solving skills, including an ability to anticipate and highlight potential issues and opportunities and resources accordingly.
* Willing to travel very occasionally to customer sites throughout the UK.
* Previous experience of working with or in a public sector and familiar with the local government procurement process.
* Previous experience of delivering projects based on the Salesforce platform.
* A background in leading client accounts in a consultancy environment with a track record of successful client management and growth.
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