We'd love to hear from you if you’re: experienced in visitor services, in the tourist or heritage sector naturally curious about people, with an understanding of how to achieve the highest standards of customer service able to work to sales targets, and confidently sell the benefits of becoming a member well-organised and motivated willing to learn new skills, with a ‘can-do’ attitude comfortable with IT skills (all MS Office)Welcome & Service Assistant ManagerReporting to the Visitor Welcome Manager, you’ll lead a team of nine Welcome & Service team members as well as our great volunteer team, in order to help visitors connect with Blickling in meaningful and impactful ways.We are passionate about growing support for Blickling, and you’ll play a big part in building on this ambition alongside your team. You'll be focussed on exceptional service, growing supporter loyalty and looking after our thousands of supporters who come to enjoy everything Blickling has to offer.The estate is made up of parkland, walks, cycle routes, a historic garden full of ancient trees, not to mention the magnificent Jacobean mansion sitting right at its heart. In addition to our core visitor attractions, we have various places to eat, shop and the largest second hand bookshop in the National Trust.Click here for more information about this locationWithin the Welcome team, you’ll be there to help look after our visitors, this includes leading and working alongside the team in busy receptions, on event days and in pop up welcome points across the estate. You’ll also be working towards achieving our membership and growing support targets while supporting and motivating team members in partnership with your peers. Your role will be to lead the Welcome team on the ground to ensure that our supporters feel connected to our cause every time they visit. Whatever the day, you can be sure of variety, new challenges and experiences to keep you and the team feeling motivated and fulfilled.You'll be focused on inspirational leadership and growing support for our charity, this helps us look after Blickling, for everyone, for ever.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22nd September 2024 Interview Date: 25th September or 4th October 2024To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 155954IRC155954NorwichPermanent p/t (22.5 hrs pw)Ends: Sep 22nd 139.1 mi from King St, Glossop SK13 8LY, UKYou’ll be a key lead for growing support, leading and working alongside the Welcome Team to deliver exceptional service to our visitors and drive performance to achieve our fundraising targets to protect Blickling for the future. You'll work 22.5 hours per week. We are here when our visitors need us to be so some some weekend working will be required.Blickling Estate, Blickling, Norwich, NR11 6NFCompliance.Eligibility to Work in the UK14,321 pa