Pay:
* $17.75/hr base pay - overtime available.
Shifts available:
* 8:30a - 5:00p M-F
* 9a - 5:30p M-F
Equifax is looking for skilled Customer Service Representatives to join our team at our Lackland location. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone and e-mail. Inbound agents work with client’s employees.
These roles are 100% onsite at our Lackland Office.
What you’ll do:
* Work with each contact to establish rapport with and gain the confidence of the caller.
* Deliver excellent customer service and strive to exceed customer expectations.
* Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
* Document details of client interaction into the system while on the phone.
* Follow security processes and procedures at all times when handling calls due to the visibility of personal data.
What experience you need:
* High School diploma or GED.
* 6 months' minimum experience in a job capturing details while engaging with customers or callers (e.g., mortgage industry, tax preparation services, insurance claims).
* 6 months' minimum experience with email and be able to navigate common desktop software.
* 6 months call center experience preferred.
What could set you apart:
* Accountability
* Bravery
* Curiosity
* Collaboration
* Think and act differently
* Trust
* Ownership
* Decide-Execute-Ship
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