About us:
We are a global leader in the food industry, dedicated to bringing health through food to as many people as possible. We offer a wide range of products that promote the well-being of consumers, including dairy, plant-based options, and specialised medical foods. As part of the customer care team, you will play an essential role in delivering exceptional service to our consumers, representing a well-loved brand known for quality and innovation.
Job Overview:
As a Customer Advisor, you will be the first point of contact for consumers, providing outstanding customer care and support across all communication channels. You will handle queries, product-related concerns, and consumer complaints, ensuring that all interactions are managed in a professional, empathetic, and friendly manner.
You'll be part of a multi-skilled team, collaborating closely with subject matter experts, quality, and knowledge specialists to deliver the best possible experience for our consumers.
The role requires a fluent Finnish speaker with strong English communication skills to effectively engage with both local and international teams.
Key Responsibilities:
* First Point of Contact : Provide excellent customer care by addressing consumer queries, complaints, and product-related concerns across multiple channels (phone, email, chat, etc.).
* Product Expertise : Offer knowledgeable advice on the full range of our products, including food products and foods for special medical purposes, ensuring consumers are fully informed on product use and benefits.
* Complaint Resolution : Manage consumer complaints with empathy, professionalism, and a focus on finding timely, personalised solutions to ensure customer satisfaction.
* Ownership of Customer Journeys : Take full ownership of each customer case, anticipating needs and ensuring that all queries are resolved in a thorough and efficient manner.
* Team Collaboration : Work closely with subject matter experts, quality specialists, and other team members to ensure that Danone's high standards of customer care are met.
* Adherence to Processes : Follow procedures and quality standards to ensure consistency in service delivery and to maintain the brand's reputation for excellence.
* CRM Management : Record and track all customer interactions in the CRM system (such as Salesforce), ensuring accuracy and effective case management.
* Shift Flexibility : Be flexible and available to work across different shifts to support consumer needs at various times of the day.
* Continuous Improvement : Contribute to team discussions and offer suggestions to improve customer service processes and practices.
Skills and Qualifications:
* Fluent Finnish Speaker : Must be fluent in Finnish, with strong written and verbal communication skills.
* English Proficiency : Excellent written and verbal communication skills in English to work effectively with internal teams and external resources.
* Customer Care Experience : Experience in customer service, preferably in the food industry, or a similar consumer-facing role.
* Empathy & Communication : Ability to communicate empathetically and effectively with a wide range of consumers, ensuring a positive customer experience.
* Interest in Food and Nutrition : Strong interest in food products and foods for special medical purposes, with a passion for helping consumers understand their options.
* IT & CRM Skills : Proficient in using Google Suite, Microsoft Office, and CRM tools (Salesforce experience a plus). Strong typing and computer skills are required.
* Flexible & Adaptable : Ability to work across shifts, adapt to changing workloads, and maintain a positive attitude in a dynamic environment.
* Team Player : Self-motivated, with a strong ability to collaborate effectively within a team.
* Positive & Fun : A positive, upbeat attitude with a focus on enjoying the work and contributing to a supportive, enjoyable work culture.
Why Join Us?
* Impactful Role : Your work will directly influence the experience of our consumers, contributing to the reputation of a globally trusted brand.
* Collaborative Environment : Be part of a dynamic, multi-skilled team that values empathy, collaboration, and mutual support.
* Opportunities for Growth : We offer a clear path for career progression and professional development within a global company. We value diversity, encourage flexibility, and ensure that work is not just about results - it's about having fun, too!
If you're a Finnish speaker with a passion for delivering excellent customer service and an interest in food products, we'd love to hear from you. Apply today and join a team that's dedicated to making a positive difference in the lives of our consumers.