Wound Care Operational Specialist North and East Lancashire
We are seeking a dedicated and professional Operational Specialist to join our Morecambe UTC Team (Travel to other locations will be required).
This is a 12-month Fixed Term contract or Secondment position.
The Operational Specialist is a new role in FCMS. Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams.
Hours: 15 hours per week (Including some weekends)
Main duties of the job
The Operational Specialist will be responsible for supporting the North, East, West Lancashire (NEWL) Operational Manager in providing our staff the correct environment (physical and non-physical) to deliver exceptional healthcare in the Wound Care Services. The North and East Lancashire Place incorporates our wound care services in the Morecambe and Lancaster area.
With a focus on day-to-day service provision, you will ensure that the Wound Care Services are able to meet the demands of commissioners (KPIs and Quality), the volatile, unpredictable nature of Urgent and Emergency Care, and the expectations of patients.
Job responsibilities
Duties and Responsibilities
1. To provide compassionate, effective, and visible management and leadership to the Wound Care teams.
2. To ensure good people management practices and that effective & supportive team-working is felt across the North and East Lancashire Wound Care Service teams.
3. To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
4. To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.
5. To be responsible for the day-to-day support and management of the Wound Care Services and teams.
6. To support the Wound Care Service teams on a day-to-day basis with knowledge and expertise of software, system and equipment use.
7. To work closely with the Virtual Care business unit, GP Practices/Primary Care Networks, the NEWL Place team, DNs and other partners to ensure that patient journeys are quick, effective, and safe.
8. To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.
9. To work with the Lancashire Lead and NEWL Operational Manager to ensure that the Wound Care Services meet (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.
10. To work alongside the Lancashire Lead and NEWL Place Operational Manager and Virtual Care colleagues to ensure that where commissioned services span both Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
11. To contribute knowledge and skill to staff planning ensuring rotas are appropriately staffed and that on the day and short notice issues that affect capacity are managed in real time to minimise impact on service delivery.
12. To contribute knowledge and skill working with the NEWL Operational Manager and Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning.
13. To contribute knowledge and skill and working with the NEWL Operational Manager and Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken.
14. To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
15. To work with NEWL Operational Manager and the wound care place staff so that we can evidence the positive impact, clinical and non-clinical of the work we do.
16. To contribute operational expertise and service knowledge to the development of organisational transformation.
17. To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement.
18. To work with the wider organisation to implement new technologies or processes, supporting the roll out and mobilisation phase of projects or new business, supporting a smooth transition to business as usual.
19. To ensure good communication and coordination with wider health and social care communities, including (but not exclusive) ICB, District Nurses and further community teams, MBTH, UCR teams, EDs, Practices, PCNs etc, supporting our reputation as a reliable deliverer of care.
20. To support the training of new staff and ongoing personal development.
21. To actively participate in Clinical Governance processes, including: all clinical audit, complaints SUIs, reporting of incidents and near misses.
22. Oversee the ordering of inventory and management of supplies to support the day-to-day delivery of services.
23. To work with the NEWL Operational Manager in managing the department budget.
24. To have the ability to flex with an emergent corporate strategy that will constantly be influenced by external factors and political changes.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Person Specification
Qualifications
* or equivalent training related qualification
Other
* Approachability
* Self-motivation
* Desire to succeed.
* Ambition
* Full UK Driving Licence
Experience
* Experience in a managerial or highly skilled role
* Analysis and report writing skills
* Digitally savvy
* Experience of writing policies and procedures.
* Information Governance understanding and awareness.
* Understanding of employment law
* Experience of working across multiple services.
* Experience of working autonomously and on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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