Our client, a leading supplier of green energy, is looking for a Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. If you have experience of working within the B2B energy industry, combined with extensive experience in leadership - apply today Key responsibilities: Lead & develop a team to assess & meet customer needs while achieving key objectives Oversee end-to-end service delivery for strategic business accounts Collaborate with internal stakeholders to ensure regulatory compliance and service target Support debt recovery efforts and assist Business Sales in securing new clients Enhance existing services and support new service launches through effective communication Manage third-party relationships to meet internal and regulatory service standards Work with Legal, Compliance, and Finance teams on audits and governance Contribute to a market-leading B2B customer experience strategy Support cost management and business growth initiatives Handle internal and external escalations effectively Skills and Experience required: Experience of working within the B2B energy industry (Essential) Proven leadership and senior customer relationship management experience Proficient in Microsoft Office and data analysis Strong communication, networking, and stakeholder management skills High numeracy, problem-solving, and strategic thinking ability Excellent time management and organisational skills Self-motivated, results-driven, and able to manage multiple deadlines Strong commercial acumen, with negotiation and project management skills Ref: 15024 Role: Customer Service Manager Location: Stroud/Hybrid Salary: £40,000 30% OTE bens