Job Description From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You lead and coordinate the Front Office & Reservations team, including: Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options Producing duty rosters and holiday schedules Monitoring costs and the accommodation revenue budget Implementing and maintaining the internal Motel One quality management system Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations team