Join to apply for the 3rd Line Support role at team.blue
We're looking for a Third Level Technical Support team member to join our UK support team under group brands that include Catalyst2, UKDedicated and GURU Cloud.
This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members.
This role is either completely remote (UK-based) or working from our Worcester, Reading or Hemel Hempstead offices.
Key responsibilities:
* Providing escalated support to our customers using email/ticketing, live chat and telephone.
* Supporting our internal teams with technical escalations
* Deploying new customer services
* System administration, ongoing management and upgrades.
Required Skills & Experience:
* Multi-year strong hosting server experience, covering cPanel, WHM, Plesk and Windows Server.
* Excellent knowledge of WordPress and other CMS/Ecommerce web apps
* Thorough understanding key internet protocols and technologies, from Domains & DNS to SMTP.
* Able to demonstrate and apply a process-driven and security-focused mindset.
* Understanding around programming languages; PHP, Python and shell scripting
* Strong troubleshooting skills.
* Knowledge of computer hardware diagnostics (Dell servers being an advantage)
* Excellent spoken and written English communications.
* Strong organisational skills, able to manage workloads and schedules.
* Customer service driven with commercial awareness.
* An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
* Ownership of delivering solutions and resolving issues at pace.
* Adaptable, flexible and quick thinker with attention to detail.
The following would be advantageous:
* Saltstack, Ansible or other configuration management/orchestration tools
* Experience of: Windows IIS, Magento, VLANs/networking and Firewalls
* Programming experience in any language, PHP or Python preferred.
* Technical qualifications and/or degree-level education
Working hours:
Please note, our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-3.30pm and 2.30pm-10.30pm Monday through Friday. Participation in an on-call rota is required.
Right to work:
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.
#J-18808-Ljbffr