We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.
Please note, as per our cyber security policies, any unknown speculative applications with attachments or links emailed directly to employees, recruitment@gigaclear.com or hr@gigaclear.com will not be considered and deleted. You can keep up to date with all open opportunities on this page and all applications should be made via this channel.
About the Role
Job Title: Customer Operations Settlement Coordinator
Job Reference: IK1218097AbiCOSC
Location: Abingdon, Oxfordshire, United Kingdom
Start Date: January 2025
The Settlement Coordinator will be responsible for handling any claims arising from customers, prospective customers, and residents within the communities we serve. They will take ownership of claims received via multiple channels, complete an impact assessment, liaise with the appropriate internal/external departments, validate the claim value, and prepare for authorisation and payment.
Responsibilities
* Centralise and align management of claims in a timely manner
* Treat all claimants with fairness
* Create an impact assessment, allowing for clear prioritisation of claims
* Fully investigate all claims and produce an investigation pack where appropriate
* Track and manage expenditure of claims and ensure prompt payment
* Gain a detailed understanding of the reasons, claim types, and locations driving claims
* Manage claims through to successful resolution or appropriate point of escalation
* Highlight trends or knowledge gaps to improve the customer journey
* Build key relationships with internal stakeholders
* Provide timely updates and information to customers
* Manage own workload effectively and support the team in complex cases
Knowledge & Skills
* Proven experience of delivering high-quality customer service
* Experience in complaint management
* Advanced knowledge of Microsoft Office 365, particularly Outlook, Excel, and Word
* Strong interpersonal skills for effective communication
* Exceptional verbal and written communication skills
* Solutions-focused with a methodical approach to problem solving
* Excellent organisational and time management skills
* Self-motivated and able to work on own initiative
* Ability to approach challenging situations positively
Staff Rewards, Benefits and Opportunities
* Generous employer pension; up to 8% matched contribution
* Income protection & life assurance
* 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
* Health cash plan, 24/7 remote GP access and Employee Assistance Programme
* Unlimited access to online training and development content
* Long service benefits and monthly employee recognition
* Enhanced maternity and paternity provisions
* Flexible working environment
* Health & Wellbeing initiatives and company funded social events
Our Values
Our approach is to work guided by our mission, vision, and values: Find a way, Be committed, Do the right thing, Keep it simple.
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