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Uk- crawford tpa - senior claims handler

Milton Keynes
TN United Kingdom
Claims handler
€60,000 - €80,000 a year
Posted: 14 May
Offer description

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Client:


Location:

Milton Keynes, United Kingdom


Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dc4461460081


Job Views:

10


Posted:

26.04.2025


Expiry Date:

10.06.2025

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Job Description:

Position Summary

This role is to handle claims and support the team leader within the day-to-day operation of the team – including productivity, audits, coaching, and mentoring of staff.

Functional Knowledge

* Extensive knowledge of the insurance market, basic insurance principles, and their application.
* Understanding of standard policy terms and market variations.
* Knowledge of Client SLA compliance, productivity, and quality requirements.
* Familiarity with FSA procedures and TCF initiatives.

General Background, Experience & Professional Qualifications

* Insurance experience required.
* Team player with excellent communication skills.

Key Responsibilities

* Assist the Team Leader in managing client relationships by ensuring team understanding of requirements, SLA delivery, and KPI achievement.
* Create and utilize MI to monitor and improve team performance.
* Plan and organize workload to meet productivity targets.
* Model core values and vision of the team.
* Ensure compliance with company policies and external regulations.
* Monitor call performance standards and gather feedback to improve customer experience.
* Share knowledge with peers and mentor new starters.
* Support internal audits and continuous improvement initiatives.
* Participate in projects as required, ensuring timely completion.

Behaviours

* Build positive relationships within and across teams.
* Maintain a customer-focused approach.
* Communicate effectively and share information openly.
* Motivate and energize team members.
* Proactively solve problems and drive change.
* Create a learning environment and foster development.

Skills

* Initiative and attention to detail.
* Excellent customer service and communication skills.
* Positive attitude and problem-solving skills.
* Influencing and analytical abilities.
* Strong organizational skills to manage time, costs, and quality.
* Effective written and verbal communication.
* Relationship management and dispute resolution skills.

In Addition

The jobholder may be required to perform other tasks within their knowledge and ability as assigned.

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Home > Jobs > Finance jobs > Claims handler jobs > Claims handler jobs in Milton Keynes > UK- Crawford TPA - Senior Claims Handler

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