Dorset County Hospital NHS Foundation Trust
Now is an exciting time to join Dorset County Hospital as we recruit for an additional Co-ordinator for Dorset's Targeted Lung Health Programme. The NHS long term plan published in 2019 established a plan to diagnose 75% of people with cancer at an early stage by 2028, and this post will support the setting up and implementing of a lung health screening programme across Dorset.
This is a pivotal role, and will support the team to establish a pan Dorset wide Lung Health Check Service by providing administrative support.
Main duties of the job
The purpose of the role is to support the Lung Health Check programme by planning and booking patients into a screening phone call and Lung Health Check appointments.
The main duties of the role include:
1. Booking participants appointments via the telephone and the trust's IT booking system, following up with appropriate letters/leaflets.
2. Time management is essential within this role to ensure efficient patient flow.
3. Promoting the service to patients over the telephone and having a good understanding of the pathway.
4. Managing the participant list and maintaining accurate records via Excel.
5. Communicating with patients to deal with all enquiries regarding their appointment times and procedural issues.
6. Working closely with the Targeted Lung Health Team and Nurses to ensure that clinical patient queries are dealt with by the clinical team.
Job responsibilities
1. Create referrals and arrange appointments via the trusts IT booking system and sending appointment letters.
2. Arrange and facilitate weekly TLHC MDT meeting and perform live minute taking of CT outcomes from Consultant instructions.
3. Plan patient pathways from receipt of participant list from appointment outcome to MDT and onward referrals.
4. Work autonomously managing own workload within agreed scope of the role.
5. Maintain the Lung Health Check Patient Tracking List, ensuring accurate tracking of patients reports.
6. Support meetings both internal and external related to the screening programme.
7. Manage the predictor tool to identify patients at risk of breaching.
8. Own and deliver booking system for patients invited to attend Lung Health Check service.
9. Coordinate between departments and across trusts pan-Dorset.
10. Resolve issues raised by patients in partnership with the Cancer Nurse Specialists.
Person Specification
Education, Qualifications & Training
* 5 GCSE's including Maths at Grade "C" or above.
* NVQ Level 3 in Business Administration, working towards this or relevant experience.
Knowledge & Experience
* Significant experience working with Microsoft Excel.
* Experience working in an administrative post.
* Good working knowledge of administrative and secretarial processes.
* Experience of handling confidential information.
* Experience of booking and rescheduling appointments.
* Any screening administrative experience.
Skills and Abilities
* Excellent interpersonal skills and ability to communicate effectively.
* Strong customer care skills.
* Ability to work in a team as well as under own initiative.
* Ability to document outcomes of reports from meetings.
* Aptitude to think logically and objectively when resolving problems.
* High quality organisational and administrative skills.
* Ability to work under pressure, prioritising workload effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital NHS Foundation Trust
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