Join Our Dynamic Customer Service Team in Burnley Are you a motivated individual with a passion for delivering exceptional customer service? We're looking for a Customer Service Administrator to join our thriving team and help us continue our commitment to unparalleled customer satisfaction. This is your chance to make a meaningful impact and contribute to the growth of our customer base. Key Responsibilities: Customer Engagement : Assist in guiding customers through product selection, including advising on stock levels, delivery schedules, and sampling options. Proactive Communication : Manage customer feedback and communications with a focus on relationship building and satisfaction. Opportunity Development: Identify and act on opportunities to engage with customers, share new product information, and follow up on sampling requests. Update our CRM with relevant activities and opportunities. Customer Awareness : Maintain a thorough understanding of your customer base to meet their needs effectively. Order Management: Ensure all orders are accurately processed and promptly dispatched. Customer Onboarding: Assist in onboarding new customers, ensuring a smooth transition and positive experience. About You: Experience: Previous experience in sales administration or an internal executive role. Customer-Focused: Passionate about enhancing the customer experience. Tech-Savvy: Proficient in CRM systems, bespoke software, and Microsoft Office Suite. Knowledgeable: Able to quickly learn and retain extensive product and service information. Detail-Oriented: Attentive to detail with a focus on accuracy. Adaptable: Flexible and open to new developments, particularly in IT systems. Communicative: Confident, friendly, and professional in both phone and email communication. What We Offer: Competitive Salary: Starting at £24K. Career Growth: Opportunities for training, development, and promotion. Support: Monthly 1-2-1 support and mentoring. Generous Leave: 25 days of holiday plus 8 bank holidays. Pension: With Royal London, including profit-sharing benefits. Well-Being: Access to financial well-being support. Sick Pay: Up to 4 weeks of company sick pay. Perks: Free on-site parking, electric car salary exchange scheme, and a fun, supportive work environment with regular social events (including our quirky office bees). If this sounds like the perfect role for you, apply online today or reach out to Amy Hutcheson for more details on 01254 311477. We can't wait to hear from you