Job Description
🚨 Head of IT Systems and Network Operations (ISP) 🚨
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
✨ Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
✨ Develop and execute a comprehensive technical operations strategy.
✨ Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
✨ Collaborate with leadership to drive tech adoption and operational improvements.
✨ Oversee incident, change, and problem management processes.
✨ Manage infrastructure capacity, disaster recovery, and...