Senior IT Service Desk Analyst
Location: Cirencester, GL7 6JS (with some work in other RAU locations required)
Salary: £28,759 33,965 per annum depending on experience
Hours: Permanent, full-time (35 hours per week)
The Royal Agricultural University RAU has been at the forefront of agricultural education for over 175 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. Digital Operations, as part of the Digital Innovation Directorate, at the RAU brings together Library and IT support expertise to contribute to the development of digital innovation across the University; enabling academic staff, the enrichment of the curriculum, and both face-to-face and distance learning. The Service Desk team provides software, systems and hardware support to staff, students and other users at all RAU campuses.
The Role
The Senior IT Service Desk Analyst is a key position in the team, delivering effective and efficient IT and audio-visual support service to the University community, logging and managing requests and incidents in accordance with service level targets. They manage the workload of the team as well as providing second line support, escalating to the Digital Operations Manager or Digital Architecture team where necessary, and monitoring progress and resolutions o...