THE POSITION
Employment type - 12 months FTC
As a Veterinary Nurse Adviser within our Animal Health Commercial Excellence team, you will actively support AH business objectives in the UK and Ireland through the provision of expert technical advisory support on all aspects of the use, efficacy and safety of species products to customers, distributors, and other external stakeholders. You will ensure compliance with pharmacovigilance requirements and contribute to the provision of best in class customer experience, aligned with the AH sales, marketing, technical and commercial teams.
This is a Head Office based role, requiring two days per week in Bracknell.
TASK & RESPONSIBILITES
• To provide excellent customer service through the provision of accurate and informed responses to technical enquiries by customers.
• To support the effective management and resolution of customer complaints.
• Support the provision of a flea advice service for both pet owners and veterinary professionals.
• To support the investigation and reporting of product-related complaints and suspected adverse reactions (SARs/SLEEs). Ensure complete and thorough follow-up with the reporter to explore and resolve issues.
• To provide accurate and informed responses to commercial and marketing enquiries by customers, ensuring all administrative responsibilities associated with enquiry resolution are performed.
• To manage additional responsibilities and projects associated with the role, in collaboration with other stakeholders.
REQUIREMENTS
• Veterinary Nursing Qualification
• Previous experience in species practice
• A high level of product, technical and disease area knowledge
• Strong planning and prioritisation skills
• Process-oriented
• Excellent communication and interpersonal skills
• Analytical and detail oriented
• Ability to problem solve and make decisions within boundaries of responsibility
• Ability to adapt and be flexible in an ever-evolving environment
• Confident IT user, including Microsoft Office
WHY THIS IS A GREAT PLACE TO WORK
Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work
Our Company
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
Why Boehringer Ingelheim?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
Want to learn more? Visit https://www.boehringer-ingelheim.com