Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
* Act as the primary point of contact to key accounts
* Manage and resolve a wide range of account queries
* Continuously develop the service offering to key accounts
* Communicate any billing issues to the billing team and vice versa
* Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
* Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
* Support the launch of new products of services through effective internal and external communication
* Support back-office in providing aftersales support and customer care
* Various standard and adhoc reporting
Desired personal attributes
1. Excellent organisational skills
2. Self-motivated
3. Excellent verbal and written communication skills
4. Good arith...