Job Title: Training and Development Manager Location: Hertfordshire (Remote) Overview: Are you a seasoned Training and Development Specialist with a passion for empowering teams and driving performance excellence? Join our client’s dynamic team as a Mortgage Training & Development Specialist. In this role, you will lead the development and delivery of comprehensive training programs for mortgage advisers, support staff, as well as the self-employed mortgage advisors scattered throughout the London area, ensuring alignment with business objectives and regulatory requirements. Key Responsibilities: Training Program Development: Develop training programs covering mortgage products, lending regulations, sales techniques, customer service, and software systems usage. Training Material Creation: Develop engaging training materials including presentations, manuals, guides, videos, and online modules to support the training programs. Delivery of Training: Conduct interactive training sessions for mortgage advisers through various delivery methods such as classroom-style sessions, webinars, and workshops. Onboarding Support: Facilitate the onboarding process for new mortgage advisers, self-employed mortgage advisors, and support team members, providing comprehensive training and resources. Continuing Education: Develop and deliver ongoing training programs to enhance the knowledge and skills of existing mortgage advisers, keeping them updated on industry trends and regulatory changes. Performance Evaluation: Assess the effectiveness of training programs through participant feedback, performance metrics, and observation, making necessary adjustments to improve outcomes. Compliance Oversight: Ensure all training materials and programs comply with industry regulations and company policies, maintaining accuracy and consistency. Collaboration: Work closely with cross-functional teams to align training initiatives with business goals and objectives. Documentation and Reporting: Maintain accurate records of training activities, attendance, and performance evaluations. Generate reports to track progress and outcomes. Qualifications: Proven experience in developing and delivering training programs, preferably in the mortgage or financial services industry. Strong understanding of mortgage products, lending regulations, and industry best practices. Excellent presentation and communication skills, with the ability to convey complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational skills with attention to detail. This role would suit an experienced mortgage advisor or mortgage broker looking to progress to a training and development role. Essential Qualifications: Certificate in Mortgage Advice and Practice (CeMAP) Experience with e-learning authoring tools and multimedia software. Knowledge of mortgage-specific software applications. Working Conditions: This role primarily operates on a remote basis; however, you will be required to visit the head office in Hertfordshire a couple of times a month. Remuneration: £35,000 - £45,000 based on experience and qualifications, plus pension, life assurance and a performance related bonus. Join our client and make a significant impact on the growth and success of their business. Apply now to embark on a rewarding career journey as a Training and Development Specialist ?? Contact: Bryn McMillan Managing Director