Overview
Leading a team of 3 individuals, you will provide guidance, instruction, direction and leadership to the existing team. The role will require you to be both hands-on in activities whilst also leading more junior staff. You will also take responsibility for processes and procedures and ensuring consistency of work throughout the team to support the sales function.
Key Responsibility Areas
Lead the team to deliver consistent outcomes to the sales team
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Support the sales team in preparing “standard” customer contracts
Manage the contract renewals process, providing timely information to the sales team
Support sales team in managing customer inventories/asset lists, including keeping detailed records of inventory use, new sales and RMA's
Provide regular reports/updates to the Sales Director/Finance Director on the renewal of contracts
Provide quality customer service, including interacting with customers and suppliers
Process sales orders/amendments where necessary on behalf of the salesperson
Manage vendor relationships and process vendor deal registrations for the sales team
Day to day management of the team, including, holiday approvals, regular appraisals etc
Key skills required
Previous team leader/management experience in similar roles
Ability to “think on your feet”
Excellent written and verbal communication
Experience with CRM tools, reporting and analysis
Confident with Microsoft Office programs
Personal Competencies
Common sense, assertive, attention to detail, accurate, commercial sense
Good organisational skills
Ability to perform under pressure
Good communication skills
Enthusiastic and dynamic personality
Excellent time keeping and time management skills
TPBN1_UKTJ