Description Intelligence Researcher Professional 3C Publish date: Friday 20 December 2024 Closing date: Sunday 12 January 2025 at 11:59pm Salary: £29,093 – £31,067 per annum Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. Our vision is ‘Making the West Midlands safer, stronger and healthier’. This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities. An exciting opportunity has arisen to join our Organisational Intelligence (OI) Team as an Intelligence Researcher. The team plays a vital role in helping West Midlands Fire Service (WMFS) deliver the Operational Learning Fire Standard. This standard aims to achieve: “A fire and rescue service that has developed a learning culture, acting on learning from operational and non-operational activity as well as external sources, to improve their operational response. The service will have embedded the management of learning into their policies, procedures, tailored guidance and training.” “The service will have developed a culture which seeks to share their learning with others to improve operational response within their own service; with other fire and rescue services; and with the wider sector if appropriate.” The OI Team ensures all staff have a voice, allowing them to share learning and feedback on activities, policies, procedures, systems, or processes. The additional value added by the OI team is in turning the range of information received into true organisational intelligence that informs strategic decision making. They turn feedback into actionable organisational intelligence. By identifying trends, themes, and risks, the team informs strategic decision-making to help WMFS continue improving. The role As an Intelligence Researcher, you will gather and organise information from various sources. Your work will help Intelligence Officers identify themes and emerging trends and prepare detailed analytical reports. Responsibilities You will: support Intelligence Officers in identifying risks and trends that impact West Midlands Fire Service obtain and prepare information in line with service priorities and agreed collection plans explore new information sources and build relationships with partners who can supply relevant data help facilitate structured debriefs to identify learning, trends, and procedural assurance maintain and update the OI Team Action Tracker to ensure timely identification of emerging themes provide advice or training on systems and processes used within the team build effective working relationships with internal and external partners undertake administrative tasks as required Please note: the duties listed above are not exhaustive, and reasonable alterations may be made. Experience and skills Essential skills or experience You must: have strong numerical and written skills, with the ability to organise and manage large volumes of information (including bespoke databases) be confident using software to organise and analyse data build effective relationships with partners to gather and share relevant information manage and prioritise your workload with strong administrative skills have good IT skills, including proficiency in Microsoft applications (Power BI is advantageous) be willing to complete the Level 4 Intelligence Analyst Apprenticeship as part of your professional development. The course will be completed during core working hours, with no financial cost to the post holder. Desirable skills and experience It would be beneficial if you: have, or are willing to develop, knowledge of fire service operational procedures, policies, and standards understand fire service partner organisations' structures and processes have experience working in an intelligence environment or knowledge of intelligence processes. Benefits We offer a friendly working environment and benefits including: flexible and agile working arrangements on-site free gym facilities free parking. We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors. In addition, employees have access to: 24/7 Employee Assistance Programme wellbeing programmes ‘blue light’ discounts across many retailers through partner schemes Sports and Welfare scheme (for a small fee) – with access to discounted products and services. Diversity We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups. WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member. Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references. How to apply Send your CV and answer the questions, outlining previous experience, to outline your suitability for the role. Please keep you CV to a maximum of 2 sides of A4 and your covering letter to 1 side of A4, minimum font size 11. Questions If you have any questions about the role, or would like an informal discussion, please contact Melanie Beckett on 07484548219 or by email at melanie.beckettwmfs.net. Job Summary