Call Centre Operator (M-F Part Time)
Apply locations Swindon, Wiltshire, United Kingdom
Title: Call Centre Operator (M-F Part Time)
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Working on the Ministry of Justice & Home Office South Contract, we deliver services to our Client through an Estates Intelligence Model. We utilise a central Computer Aided Facilities Management system to control and monitor all contractual requirements.
About the Role
Our busy contact centre has opportunities for an enthusiastic Call Centre Operator to join us on a part-time basis (Monday to Friday 3pm-8pm) 25 hours per week.
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities
1. Act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
2. Coordinate customer service requests to be sent out to the supply chain and chase progression of work orders.
3. Resolve queries and complaints by applying a first call resolution plan to each call.
4. Create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
5. Enhance the customer's perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
6. Take ownership for own performance actively seeking opportunities to improve and develop.
7. Ensure the highest standard of customer service at all times.
8. Stay up to date with changes across the team.
9. Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Required Qualifications
1. GCSE (or equivalent) Maths and English
2. Hold, have held or be eligible to apply for security clearance
Join Our Talent Community!
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. Our employees are ready to handle projects and missions from planning and design to sustainability and maintenance.
Better, Stronger, Together
Our employees are the heart of everything we do. That’s why we’re dedicated to creating collaborative environments that transcend cultures and geographical boundaries, where all ideas, viewpoints and input are heard, respected, and considered.
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability and our Zero Harm culture. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.
KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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