As a Customer Service Representative, you will assess customer inquiries and determine the best action, whether immediate assistance, transfer, or follow-up. You will provide clear, empathetic support, update customer records, and escalate issues as needed to ensure a positive experience and efficient resolution.
Responsibilities
1. Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
2. Identifies customer needs by referring to case notes and examining each as a specific case.
3. Performs routine call center activities concerning business products and services.
4. Uses standard scripts and established guidelines and under supervision, to meet SLAs.
5. Provides customers with information that is specialized and communicated in a warm empathetic manner.
6. Gathers all necessary information to update the database.
7. Escalates issues to senior levels, based on complaints or concerns.
8. Explains company policies to customers.
9. Typing requirements: 25 WPM.
Benefits
* Company paid Health and Life Insurance
* Onsite clinic (nurse and doctor)
* Extended transportation to and from Lucea, Savanna-La-Mar and Falmouth
* Transportation to and from downtown Montego Bay
* Paid training.
* Performance Based Incentives
* Additional Bonuses
Skills
* Communication Skills
* Time Management and Organization
* Problem-solving Skills
#J-18808-Ljbffr