Process Improvement and Training Specialist
Location: Sheffield, England, United Kingdom
Position Type: Full-Time
Reports To: HR or Business Director
Job Overview:
We are seeking a Process Improvement and Training Specialist to design and implement structured training systems within the Munchies fast-food sector. This role involves developing and refining operational processes across all roles, ensuring efficiency and consistency. Working in alignment with the project management Gantt chart, you will create training videos and packs, assess current workflows, and improve procedures before rolling them out to teams.
A core aspect of this role is establishing a “See One, Do One, Teach One” training flow, ensuring employees learn through observation, practice, and demonstration in the presence of a buddy and manager. This initiative will form a key part of the Munchies Training System, driving operational excellence across the business.
Key Responsibilities:
1. Design scalable training programs and create manuals, checklists, and engaging instructional videos.
2. Create E-Learning Modules, Role-Specific Training, Progress Tracking, Assessment and Certification.
3. Work in alignment with the project management Gantt chart to develop training videos and packs for all business processes across every role, assess and refine existing processes for effectiveness, and oversee the rollout as part of the Munchies training system.
4. Assess and improve daily operational processes, implement changes after analysing the daily operations, and communicate them effectively.
5. Deliver onboarding and ongoing training, fostering continuous learning and providing coaching.
6. Track employee progress, assess training effectiveness, and prepare performance reports for senior management.
7. Develop documentation for all stations/sections and ensure it is highlighted during the induction process, with availability on the organization's digital portal.
8. Work closely with managers and HR to align training with business needs.
9. Support the onboarding process to ensure new hires integrate well into the company culture.
Skills and Qualifications:
* 2+ years of experience in process development, system implementation and management.
* Strong understanding of operational workflows in fast-paced environments.
* Proven ability to improve processes and create engaging training materials.
* Excellent communication, organisational, and leadership skills.
* Video creation and editing experience (preferred).
Additional Requirements:
* Flexibility to meet evolving business needs.
* Willingness to travel for training sessions.
* Have valid UK driving license.
* Ability to work under pressure while maintaining a positive attitude.
Competitive salary and benefits package. Opportunity to shape a dynamic training program in a growing industry. Professional growth and development opportunities.
Seniority level
Entry level
Employment type
Full-time
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