Job Description:
IT Service Owner
Location: Bupa Place, Kirkstall Forge, Willow House or Angel Court
Full time: 37.5 hours per week
Contract: Permanent
Salary: up to £45,000 dependant on experience
Hybrid working options available
We consider all types of flexibility, including locations, hours, and working patterns.
We make health happen
At Bupa, we’re passionate about technology. With colleagues, customers, patients, and residents in mind, you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
The IT Service Owner will manage the day-to-day technology operations (the “run”) of multiple Clinics products within specific product categories, which could be a combination of application, SaaS, and infrastructure products.
How you’ll help us make health happen:
1. Gather feedback from the business on service performance and establish performance improvement plans for specific products or overarching service delivery.
2. Support the onboarding of new products into the portfolio and lead on the introduction of new services.
3. Work closely with the Clinics Systems Support team and Service Desk to ensure seamless end-to-end service for end users, collaborating on service improvement opportunities.
4. Act as a conduit and escalation point between the business and internal/external service providers in incident and security management, including complying with and supporting activity for CQC and other regulators.
5. Manage the CMDB - population, creation of service map, and understanding application/infrastructure interdependencies.
6. Run daily jobs/routines/activities required to keep applications in the portfolio running effectively.
7. Manage obsolescence with the relevant parties and maintain obsolescence registers across products and product dependencies.
8. Work with BISO and security teams to ensure Clinics technology products and infrastructure, and associated run and change activities, are secure and compliant with Enterprise Policy.
9. Proactively identify and manage service incidents and identify trends.
Key Skills / Qualifications needed for this role:
1. ITIL Practitioner
2. Excellent problem-solving skills, judgement, high EQ, and interpersonal skills.
3. Cross-functional technical and business experience in turbulent corporate environments.
4. Able to hold senior leaders accountable for day-to-day decisions and implementation of initiatives.
5. Strong collaboration and influencing skills.
6. Adaptability and staying current with technology trends.
7. Systems administration and troubleshooting.
8. IT infrastructure support.
9. Change management and management of a change log.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
1. 25 days holiday, increasing through length of service, with an option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Onsite gyms or local discounts where no onsite gym is available.
5. Various other benefits and online discounts.
At Bupa, we adhere to a structured framework when awarding any changes to salary, creating a fair and consistent approach for all colleagues looking to grow or change roles.
Please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team has all the relevant information they need to review your application.
If you’re successful in securing this role, there may be changes to your notice period and other terms and conditions; your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa”; we champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type: Full time
Job Area: IT
Locations: Angel Court, London, Bupa Place, Kirkstall Forge, Staines - Willow House, Various Locations
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