Job Responsibilities/Skills Required
* Reporting to the firm's IT Director, you will be responsible for managing a team of 4 IT Support Analysts, whilst providing hands-on technical support for all UK offices.
* You will be expected to assist the support team in their duties, providing 1st/2nd/3rd line support via email, phone, in-person, and remotely.
* Assist the Senior IT Engineer in managing the desktop/infrastructure projects.
* Maintain 3rd party and vendor relationships.
* Experience supporting a Microsoft Cloud/On-prem environment - Active Directory, Exchange Online, Azure, Azure AD, Intune, Teams.
* Knowledge of Networking Protocols - DNS, VPNs, Switches, Routers, Firewalls, VLANs, Cisco Meraki - Wi-Fi.
* Some experience of virtualization & Servers is helpful.
* Help manage the firm's IT policies & procedures and contribute to service improvement where possible.
* Manage the firm's IT Assets.
* Assist in the employee hiring process, professional development of staff, and employee appraisals.
* Deputize for the IT Director when required.
This role offers hybrid working - 3 days onsite, 2 days WFH. These could be different days each week, and some flexibility is required. This is an Outside IR35 contract.
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