The National Agriculture Team is responsible for the management and underwriting of clients with $10MM+ borrowings in the Agriculture sector within the Commercial Bank in Canada.
Leads a team of Portfolio Managers / Credit Analysts; responsible for credit structuring, deal reviewing and overall risk management for the National Agriculture Portfolio.
Provides exceptional, daily operational service support to clients and team grow the Bank’s revenue, maximize profitability of client relationships and manage the Bank’s risk. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
* Ensures alignment between values and behaviour that fosters diversity and inclusion.
* Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
* Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
* Attracts, retains, and enables the career development of top talent.
* Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
* Leads and executes business development plans to achieve business goals.
* Provides overall leadership and strategic direction to team; sets context, direction, accountabilities, tasks and assignments.
* Acts as a subject matter expert on relevant regulations and policies for internal / external stakeholders.
* Influences and negotiates to achieve business objectives.
* Recommends and implements solutions based on analysis of issues and implications for the business.
* Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
* Collaborates with internal and external stakeholders in order to deliver on business objectives.
* Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
* Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
* Participates in product introduction and change management activity as key client facing, line representative.
* Leads change management activities related to products and services and compliance / regulatory matters.
* Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
* Collaborates with stakeholders to develop and implement processes and procedures to meet employee and client expectations and ensure consistency.
* Creates policies and procedures for Commercial Bank to ensure quality client service and product delivery while protecting the Banks’ interests and managing risk.
* Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
* Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
* Develops solutions for customer specific issues by engaging multiple internal stakeholders. Typically meets client service needs through a dedicated one-on-one relationship with sensitive, complex and / or top tiered clients (participates in client calls as required).
* Actively listens to clients’ concerns and diagnoses clients’ service needs.
* Accurately documents client requests using the group’s tracking systems.
* Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
* Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
* Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
* Supports the development of tailored messaging, which may include writing, editing and distributing communications.
* Executes work to deliver timely, accurate, and efficient service.
* Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
* Implements changes in response to shifting trends.
* Broader work or accountabilities may be assigned as needed.
Qualifications :
* Typically 7+ years of commercial banking experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
* Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
* Seasoned professional with a combination of education, experience and industry knowledge.
* Analytical and problem solving skills - In-depth / Expert.
* Influence skills - In-depth / Expert.
* Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
* Able to manage ambiguity.
Salary :
84,000.00 - $156,000.00
The above represents BMO Financial Group’s pay range and type.
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