Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £24,368 to £25,876
Grade: 3
Full Time, Permanent
Closing date: 18th February 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.
Role Summary
Responsible for providing an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users.
Main Duties
* Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquiries are dealt with appropriately and customer service standards are upheld at all times.
* Deliver one-to-one and group demonstrations and exercise classes to clients, educating customers to use equipment safely and achieve the best possible results.
* Undertake fitness assessments and create exercise programmes for clients.
* Engage with customers to understand their needs, coaching on proper technique in an approachable manner.
* Keep abreast of external fitness trends and ensure the gym is monitored for service improvements.
* Ensure that gym users are kept under constant surveillance for safety.
* Ensure systems are updated with any maintenance issues and undertake all allocated tasks related to maintenance and safety checking for equipment.
* Identify areas for efficiencies or increased quality of service.
* Respond to incidents and injuries, providing first aid and completing relevant documentation.
Required Knowledge, Skills, Qualifications, Experience
* NVQ Level 2
* Up-to-date First Aid training and certification
* REPS Accreditation (Level 2)
* Experience of working in a busy gymnasium environment with customer contact
* Basic knowledge of health and safety related to a training environment
* Experience in delivering training
DBS required
The University is committed to safeguarding and promotes safe recruitment practice; therefore, all associated pre-employment checks will be undertaken before any appointment is confirmed. All successful applicants will be subject to a satisfactory DBS clearance prior to appointment.
Additional information
The role will consist of varying shifts as part of an operational rota, including early mornings, evenings, weekends, and bank holidays.
Informal enquiries to Kieran Dayaram, email: k.j.dayaram@bham.ac.uk
#J-18808-Ljbffr