The job itself
The Role
Welfare Support Workers play a key role within the Lifeline- Responder service completing scheduled welfare checks to customers in their own homes who have a Lifeline unit installed. The Welfare Support Workers visit sites that are classed as Sheltered, Supported housing or Housing for Older People. Alongside some General Needs Housing provision.
This role is community based and tasks include:
* Visiting customers for welfare checks on a daily, weekly or monthly basis depending on an assessment of their needs.
* Liaising with other services such as Community Wellbeing Teams, Fire Service if you feel a customer needs more support.
* Installing lifeline units into customer properties.
* Using a work device to check in and out of welfare visits using a specialist app.
* Completing online forms and searching our online database for customer details.
* Signing up new customers who move onto the housing sites and updating existing customer details.
* Responding to emergency Lifeline activations, examples of emergency responses include provision of basic first aid, liaising with emergency services, using specialist lifting equipment to help somebody up who has fallen, supporting people in mental health crisis and other areas of support to vulnerable people in the community.
* Responding to technical faults with Telecare equipment.
Welfare Support Workers cover the whole of the East Riding with bases in the following areas:
* Bridlington/Driffield
* Holderness
* Goole
* Pocklington
* Beverley
* Haltemprice
You are expected to be flexible to travel to any of the above areas however base locations will be discussed at interview. The service operates between the hours of 08:00 and 18:00 to a specified rota pattern. The service sits within the Lifeline-Responder service which operates 24hr a day, 365 days a year.
The candidate
No previous medical experience or training is necessary although you will need a caring attitude and be able to demonstrate you are organised, customer focused and able to work to specific timescale. You will also need excellent communication skills and the desire to learn. Basic IT skills are also required for this role.
Please note the role involves the moving and handling of customers and use of lifting equipment for which a certain standard of fitness is required
Requirements:
* Full UK Driving Licence
* Access to a car
* Be prepared to undertake a Disclosure and Barring Service Check.
Benefits:
* Full training provided
* Paid Mileage
* Council Pension Scheme
Shift Times are: - To be discussed at interview.
This role is on a fixed term basis for 18 months due to vacancy cover.
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