Duty Manager - Bristol - Program Manager, EMEA/APAC
Program Manager, EMEA/APAC Bristol
5 hours ago
Description
For airports, partners, and people. We are CAVU.
Our company was formed from the union of MAGO, MAG USA, and our network of direct-to-consumer brands who drive market leading passenger spend for airports worldwide. We have combined our resources to address evolving passenger needs today and exceed them tomorrow.
Our solutions include revenue accelerating technology, Propel, and world-class hospitality venues such as Hangar, 1903, Proof65, and Escape Lounges. These make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is inspired by the aviation term 'Ceiling and Visibility Unlimited', which designates perfect flying conditions. This represents our mindset: a proud aviation heritage, a drive to push boundaries, and the essence of what we do – creating seamless travel experiences.
The Role
This role involves duty management responsibility operating 365 days a year with a Rota pattern of 5 days on, 2 days off, with 8.5 hour shifts. The rota is received 4 weeks in advance.
* As the senior manager on site, you will be the point of escalation for any complaints within the lounge.
* You will be responsible for ensuring food hygiene requirements are implemented and instilled in the team.
* Operational responsibilities include staffing levels against business volume, team member deployment, skill maintenance rotation, table/customer planning, reception processes, daily banking, and investigations following discrepancies.
* You will work with the Kitchen Manager to ensure efficient stock ordering, stock control, invoicing, and receipt of deliveries are managed and recorded daily in line with MAG policy.
* Accountability includes legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene, and serving of alcohol.
* You will be responsible for correct waste handling in line with Lounge and airport requirements.
* To assist with preparing staff rotas, timesheets, and absence administration.
* Other reasonable requests may be designated by management.
What Will Make You Successful in the Role?
* A solid background in the hospitality sector with a proven track record.
* Experience managing catering teams either in-house or via contracted providers.
* A solid understanding of the market.
* Successfully managed budgets, capable of prioritizing spend, driving profit, and identifying cost efficiencies.
* Computer literacy on mainstream PC applications including Microsoft Office.
* Ability to lead, inspire, and motivate a diverse team with fairness and empathy.
* Able to create a culture of results within a high-pressure environment through a strong team spirit, instilling a hunger to be part of a winning team.
* Takes ownership, committed to achieving growth by creating a culture of innovation, commitment, and engagement.
* Food Hygiene level 3 or above would be an advantage.
* Knows the key principles of risk assessment and how to identify, plan for, and minimize risks to the service and operation.
As a CAVU employee, you will have access to some great benefits including:
* Access to our employee rewards portal with discounts and savings.
* MAG Pension scheme which doubles your contribution.
* Fantastic career development opportunities.
* Tax-free Airside shopping in our departure lounge.
* Free shuttle bus (A1 Flyer) from the city centre to the airport.
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