3rd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35
Rate: £350-400pd inside IR35
Inside IR35 – 6 months contract
Oxford – Hybrid (3 days onsite)
Overview:
We are currently partnered with a Global brand who are looking for a highly skilled 3rd Line Support Engineer with expertise in Microsoft Modern Workplace solutions, particularly Microsoft Intune. You will play a critical role in providing advanced support, troubleshooting complex issues, and driving the adoption of modern workplace technologies.
Role and Responsibilities:
* Provide 3rd line support for Modern Workplace technologies, including Intune
* Troubleshoot and resolve escalated issues related to device management, security policies, application deployment, and user access
* Install, configure, and maintain devices to support lab equipment, and software applications within the laboratory
* Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions
* Implement best practices to ensure the reliability and consistency of digital systems in the lab
* Assist in the design, configuration, and optimization of Microsoft Intune to ensure a seamless user experience
* Collaborate with 1st and 2nd line support teams to provide knowledge transfer and resolve complex incidents
* Implement and manage compliance and security policies in line with industry best practices
* Support Windows 10/11, macOS, iOS, and Android environments within the enterprise
* Assist in the rollout of new features and updates to Microsoft Modern Workplace solutions
* Provide documentation, training, and best practices for end-users and IT support teams
* Liaise with vendors and Microsoft support when required to resolve critical issues
Essential Skills and Experience:
* Proven experience in a 3rd line support role with a focus on Modern Workplace technologies
* Expertise in Microsoft Intune and Windows Autopilot
* Strong understanding of Microsoft 365
* Hands-on experience with device compliance, security baselines, and application packaging/deployment
* Proficiency in Windows 10/11, macOS
* Familiarity with ITIL framework and service management processes
* Excellent troubleshooting, analytical, and problem-solving skills
* Strong communication skills with the ability to explain technical concepts to non-technical users
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