City: Uxbridge
State/Province: Greater London
Country: United Kingdom
Department: SERVICE DELIVERY MANAGEMENT
Date: Thursday, January 2, 2025
Working time: Full-time
Ref#: 20034691
Job Level: Manager without Direct Reports
Job Type: Experienced
Job Field: SERVICE DELIVERY MANAGEMENT
Seniority Level: Mid-Senior Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Delivery Account Director – (Service Delivery Manager D04)
Job Purpose:
The Delivery Account Director is responsible for managing multiple top-tier customers. This senior delivery manager role focuses on running market-leading capabilities within the Xerox portfolio, integrated across operations, with a strong emphasis on customer relationships and expanding the P&L.
Key Responsibilities:
1. Manage client relationships across multiple sectors with large corporations, including flagship UK accounts and/or public sector bodies.
2. Demonstrate excellent communication skills and stakeholder management across all levels from senior executives to operational staff.
3. Oversee contract management and ensure service delivery meets or exceeds SLAs.
4. Lead and manage teams, fostering a culture of proactivity and continuous improvement.
5. Drive financial performance to overachieve targets and improve productivity.
6. Transform and grow the business by identifying opportunities and working with sales teams.
7. Represent the Xerox brand and portfolio to both internal and external customers.
8. Manage Document Management expertise, including Printroom Services, Managed Print Services, Capture & Content Services, and Customer Communications.
Key Competencies:
1. Strong client focus and ability to operate at prime customer contact levels.
2. Demonstrable experience in operational service delivery management.
3. Experience in designing and implementing productivity and customer satisfaction improvements.
4. Strong people management and leadership skills.
5. Excellent communication skills at all levels.
6. Commercial awareness and driven towards business development.
Qualifications:
- Preferably a Bachelor's Degree or minimum A-level and HND qualifications.
- Relevant professional qualifications e.g., ITIL, Lean Six Sigma, PMI, Chartered Management, Prince 2.
- Significant industry experience in document management or a related field.
- Strong experience in service delivery, IT, or consulting with financial P&L responsibility.
- Experience in outsourcing bids from pre-sales to implementation.
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