Job Title: Customer Services Assistant Location: Bodiam, East Sussex, TN32 5BS Company: GreenBlue Urban Ltd ________________________________________ Join Our Team at GreenBlue Urban Are you passionate about delivering exceptional customer service and keen to work in a dynamic and supportive environment? GreenBlue Urban, a leading provider of sustainable urban landscaping solutions, is looking for a Customer Services Assistant to join our team in Bodiam, East Sussex. As a key member of our Operations departments, you’ll play a vital role in providing outstanding service to our customers by managing orders, answering inquiries, and supporting the team with administrative tasks. If you’re a proactive, detail-oriented individual with a passion for customer satisfaction, we want to hear from you ________________________________________ Key Responsibilities: • Order Processing : Enter customer orders into our ERP system, resolve discrepancies, and ensure timely dispatch from the warehouse. • Customer Support: Handle phone and email inquiries, providing product information, pricing details, and basic technical advice. • Coordination : Work closely with the Sales & Operations teams to arrange on-site support and follow-up on customer feedback. • Logistics Support: Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock. • Export Assistance : Assist with export paperwork, including invoices and packing lists. • Invoice Issuance: Process sales invoices and maintain accurate data in the ERP system. ________________________________________ What We Are Looking For: • Positive Attitude: Self-motivated, driven, and always willing to go the extra mile for our customers. • Attention to Detail: Accuracy is key in order processing and customer interactions. • Communication Skills : Clear and professional communication, both written and verbal. • Problem Solving: Ability to handle customer inquiries and issues efficiently, with a calm and friendly approach. • Logistics Knowledge : Experience in back-office logistics or managing stock movement (preferred). • Experience : Previous customer service or administration experience is ideal. Experience with export paperwork and CRM systems is a bonus, but not essential. • Own Transport ________________________________________ Benefits: • Salary is negotiable : Depending on experience. • Holiday Allowance : 20 days per year, increasing with service (up to 25 days). • Company Pension : With salary sacrifice. • HealthCash Plan : Access to cash back on everyday healthcare costs and discounts. • Bonus: Discretionary bonus after probation, based on business performance. ________________________________________ Why GreenBlue Urban? At GreenBlue Urban, we value our employees and offer opportunities for personal growth and development in a supportive, inclusive environment. You’ll be part of a team that strives to make a positive impact on the environment while building long-term customer relationships. ________________________________________ How to Apply: If you’re ready to contribute to a growing company and provide exceptional service to our customers, we’d love to hear from you Please submit your CV and a cover letter outlining why you’re a great fit for this role. Deadline for Applications: 25/01/2025 ________________________________________ Take the next step in your career with GreenBlue Urban and help us build a better, greener future.