Description
Receptionist and Business Centre Support
£26,936 - £14ph
East Croydon
We have an exciting opportunity for an experienced and efficient receptionist who is ready to move into a role will additional business centre support responsibilities. The office is ideally located, with coffee shops, Box Park and East Croydon station just a short walk away.
You will relish a challenge and be highly organised, managing access procedures, contractors and couriers, whilst supporting the business centre manager to build a vibrant community in the serviced offices. You should be well presented with proven experience and confident to take ownership of this busy and varied role.
Salary:
£26,936 (37 hours pw) £14ph
Hours:
Monday – 8.30am – 5.30pm
Tuesday to Friday – 10.30am – 5.30pm
Key Responsibilities
Provide a front of house reception service, with additional responsibilities, which will include:
Reception and building operations
* Own and enhance the reception area to reflect our high standards, providing a warm welcome to the Business Centre
* Manage all front-of-house tasks including couriers, post, calls, and deliveries, ensuring efficient operations
* Build strong relationships with tenants, agents, and contractors to maintain an immaculately presented space and resolve issues swiftly
* Enhance tenant experience through local knowledge, regular communication via e-newsletters, and additional services like discounts and amenities
* If applicable, organise promotional events to support local businesses and community engagement
General management and support
* Assist in marketing strategies, tenant onboarding, and community activities to ensure an active tenant community
* Provide operational and administrative support, including mail handling, booking meeting rooms, and financial operations assistance - invoicing and managing tenant defaults
* Maintain the business centre's aesthetic standards and ensure compliance with health and safety legislation
* Support in attracting new tenants, managing inquiries and viewings, and participating in networking events to raise the business centre's profile
Additional tenant experience
* Prepare a local amenities file, becoming an expert on local knowledge
* Create an e-newsletter and communicate regularly with tenants (as required)
* Support and/or research and introduce social engagement services as appropriate and agreed e.g. Fitness Clubs, Networking, Sustainability, Negotiate tenant discount freebies at; local shops, restaurants, gym etc
* Organise / assist in promotional events; Pop up markets – supporting local businesses as appropriate – eg Christmas and summer activities etc.
Skills, Knowledge and Expertise
* Proven experience in a premium front-of-house role with a customer-focused approach
* Immaculate presentation with engaging, welcoming personality
* Exceptional customer service and interpersonal skills, capable of communicating at all levels
* Strong time-management, administration skills, and attention to detail
* Excellent communication skills, both written and oral, and proficient in PC/Microsoft packages, Apple Mac
* Flexible, proactive, with a team spirit and a can-do attitude
* Knowledge in building/facilities management is advantageous
Benefits
* Company pension
* Referral programme
* Wellness scheme, including a 24-hour confidential helpline and on line GP
* Company events
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.
For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.