OPERATIONAL RESPONSIBILITIES MEDICAL DIRECTOR SUPPORT Draft/Produce correspondence reports, agendas, minutes and presentations using Microsoft Office. Arrange and plan meetings both face to face and virtually. Create, manage and update documents and electronical filing systems, maintaining excellent records and following information governance policies. Act as a minute taker for key internal and external meetings chaired by the Medical Director (MD). Update and maintain MD & team holiday and absence records in line with organisational protocols. Manage the timely administration of timesheets, expenses and course booking. Handle incoming and outgoing communication and direct appropriately. Support the Medical Director to run their office efficiently, supporting with Day to day diary management for the MD, using Microsoft Outlook and NHS Calendars: add, amend, delete appointments, send invites, book rooms and venues and forward plan. Set up and co-ordinate internal and external meetings for the MD and the medical team, including Journal Club. Invite attendees, promote, circulate documentation and collate feedback. The MD is also the organisations Caldicott guardian, so support with logging and tracking relevant issues and queries, Meet and greet visitors to the department appropriately. Schedule annual appraisals and regular supervision meetings for the medical team and type up outcomes. Liaise with external partners to ensure all documentation for medical appraisal and revalidation is forwarded in a timely manner. Organise occasional business travel, itineraries and accommodation for external courses. Manage, formalise and distribute the medical team on call weekly rotas. Liaise with the hospital regarding MD consultant on call cover. Provide a point of contact for the MD and medical team during periods of annual leave, as requested. General office administration supporting the smooth running of the team/department MEDICAL PLACEMENTS SUPPORT Organise regular induction programmes for visiting trainees and medical attachments. Co ordinating medical students, GPSTs and shadowing with clinical teams including nursing and AHP teams ADMINISTRATION SUPPORT AND COVER Provide relief or additional administrative support for the Hospices administrative team, across a range of functions, being flexible to respond to priorities and workload peaks and troughs. Staff management None Financial management To work within financial budget of operational model and ensure cost savings are identified where noted. Responsibility for patient/client care None COMMUNICATION AND WORKING RELATIONSHIPS To work as a positive team member at all times. To contribute to the maintenance of St. Roccos credibility, success and reputation. To establish and maintain effective working relationships internally with the Clinical Team, and externally with healthcare professionals, patients and families to ensure effectiveness of the service. To provide cover for other members of the Clinical Administration Team when required and requested. To communicate appropriately with patients, families and carers who may be distressed, anxious or who need support, reassurance and empathy. INFORMATION SYSTEMS To deal with sensitive and confidential information whilst maintaining confidentiality at all times, and being compliant with GDPR, & national guideline standards. Be fully conversant with operating computer software systems including SystmOne for recording of patient information as required.