Job Title: Floor Manager within Commercial Services (Food & Beverage Operations)
Salary: £35,/year
Job Type: Full-time
Benefits: Monday – Friday, public holidays off, Bank Holidays off, paid overtime
Join our dynamic team! We are seeking a highly motivated Floor Manager with a strong hotel background to oversee daily operations, ensuring a seamless guest experience.
Key Responsibilities:
1. Deputise for the Assistant Food Services Manager when needed.
2. Lead, supervise, and train the team for Club or Event Operations.
3. Ensure compliance with COSSH regulations and HR procedures, including training and payroll.
4. Handle financial auditing, banking, POS operations, stock control, and reconciliation.
5. Assist in fire safety and building evacuation procedures.
6. Support in achieving sales income and managing operational budgets.
7. Deliver exceptional customer service, handling reservations, guest inquiries, and complaints.
8. Maximise staff performance through training, motivation, and feedback.
9. Ensure health & safety compliance.
Key Competencies:
10. Customer-focused, detail-oriented, and proactive.
11. Strong leadership, supervisory, and communication skills.
12. Experience in staff recruitment, training, and rota planning.
13. Proficiency in Microsoft and industry-recognized PMS systems.
14. Excellent presentation and customer service skills.
Objectives:
15. Assist in meeting business targets and ensuring operational procedures are followed.
16. Provide managerial support to the front-of-house team.
17. Handle customer inquiries, complaints, and administrative duties.
18. Ensure health and safety procedures are followed
Person Specification:
19. Proven leadership and supervisory experience.
20. Strong communication skills (written and verbal).
21. High standards of personal presentation and professionalism.
To apply, please send your CV at .
Please note – only the shortlisted candidates will be contacted.