Service Desk Officer
Southwark, London
Temporary Position
Monday - Friday: (week on week off)
08:00 - 16:00 and 09:00 - 17:00
£16.99 Per Hour
Daniel Owen are proud to be representing a well-known company based in the Southwark, London area who are looking for a highly skilled Service Desk Officer to join their team.
They are looking for an experienced Service Desk Officer.
The Role:
* Operate and use Manhattan and Concept, to ensure that agreed standards are consistently achieved and expectation exceeded. Respond promptly, positively and confidently to service requests via email, phone calls and the app to ensure a customer focused, responsive service
* Investigate and co-ordinate responses to requests for emergency, urgent and routine reactive repairs and maintenance from customers; identifying the appropriate Client Manager and liaising between CFM, Technical & Operations teams, customer and contractors on progress and financial implications.
* Maintain and periodically cleanse the Service Desk database, ensuring that they support a customer-focused and responsive service.
* Provide responsive and relevant customer support across the full range of facilities support including but not limited to: reactive maintenance, compliance, cleaning, security, and vending and adhoc project requests for CFM support.
* Build and maintain positive working relationships with contractors, suppliers, Council managers, Headteachers, Leisure Centre Managers and managers and owners of commercial undertakings occupying Council premises.
Skills:
* Instructing and maintaining relationships with suppliers, contractors, and customers
* Customer focused
* Attention to detail
* Task-driven approach
* Collaborative working
Travel Links:
* Reasonable travel distance to London Bridge