The George is currently looking for an experienced full-time General Manager.
You must have at least 3 years of experience in a similar role within the hospitality industry, preferably a public house providing accommodation.
A current BIIAB personal license is a bonus.
Pay is commensurate with age and skill level. We have a generous tip structure in place as well.
Job Description:
1. Prepare business and marketing plans and short-term action plans for discussion with the Director and ensure implementation of these.
2. Manage and implement all business development and marketing activities in order to increase overall revenue and profits.
3. Arrange and advertise events to boost sales.
4. Management of function room bookings.
5. Manage and maintain all aspects of service quality including all customer complaints or other interactions with customers in a way that makes them feel valued and welcomed as customers and wanting to return.
6. Ensure the bar area is appropriately stocked/orders placed.
7. Oversee cellar management.
8. Manage staff recruitment.
9. Conduct regular performance reviews of all staff (with the exception of the Building Manager and the Administration Manager).
10. Supervise time off and holiday applications.
11. Post recruitment ads and paper sift applicants.
12. Agree terms and conditions of employment for all staff to be hired with the Administration Manager or the Director (offer letters and contracts will be issued by the Administration Manager).
13. Approve worked hours and file with payroll (in liaison with Admin manager).
14. Oversee shift management/rota preparation.
15. Ensure nightly cash up is conducted.
16. Liaison with stock taker to ensure continuity with sales figures.
17. Manage accommodation room bookings.
18. Ensure B&B rooms and breakfasts are available as advertised.
19. Manage all aspects of company and building security in liaison with the Building Manager including any decisions about and enforcement of debarment of customers.
20. Manage any accidents or incidents and report to the Director/Building Manager/Administration Manager or public authorities as appropriate any incidents which require their attention.
21. Ensure all HSE protocols and fire regulations are adhered to.
22. Conduct fire/emergency drills and training as needed.
23. All other matters not specifically mentioned or delegated by the Director to other managers which are necessary for the success and smooth management of the Company’s business and delivery of an excellent customer experience.
Qualifications:
* Previous experience working in a similar environment.
* Excellent leadership and team management skills.
* Ability to work in a fast-paced, high-pressure environment.
* Knowledge of industry best practices.
* Strong attention to detail and organizational skills.
* Excellent communication and interpersonal skills.
* Ability to multitask and prioritize tasks effectively.
Hours:
* 5 days out of 7.
* Mix of split and straight shifts.
* Latest finish 10pm.
* 45 hours per week.
Benefits:
* Salary plus tips.
* 28 days holiday.
* Employee discount.
PLEASE NOTE: You will need your own transportation (other than bus or train) due to our location as the evening shifts end after the last local bus leaves.
Job Types: Full-time, Permanent
Pay: From £38,000.00 per year
Additional pay:
* Tips
Work Location: In person
Additional Requirements:
* Ability to commute/relocate: Bradford-on-Avon: reliably commute or plan to relocate before starting work (required).
* Experience: Hospitality management: 3 years (preferred).
* Language: English (required).
* Work authorization: United Kingdom (required).
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