Overview
Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.
Approximately 50% of the time will be allocated to customer support activities, which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position.
Key tasks
* Provide Engineering support for both Inlay Assembly and Label Conversion processes.
* Gain a deep level of understanding to provide rapid review, evaluation, and analysis of process and machine issues.
* Work on projects that require judgment in resolving issues and making recommendations.
* Implement lean and continuous improvement.
* Travel approximately 50% of the time to provide technical support to offsite customer engagements.
* Assist in qualifying machine upgrades to run the Pragmatic products, providing high-quality mentoring and training to staff.
* Write technical reports and collate and interpret data.
Qualifications and training
The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience.
Skills and experience
* Knowledge of semiconductor manufacturing and/or microelectronics.
* Ability to speak effectively to vendors, customers, and other employees of the organization.
* Ability and willingness to spend a significant amount of time traveling.
* Experience of R2R processing (advantage).
* PFMEA, PCP, and OCAP experience (advantage).
* Experience in a manufacturing environment (advantage).
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