Housekeeping Team Leader - Midsummer Place
As a Team Leader within the Environmental Services department, you will ensure exemplary standards of cleaning, waste, and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceeds expectations. You will be a high-energy leader, presentable, and a natural communicator with the ability to adapt to a fast-paced changing environment.
Key Responsibilities
* Support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre.
* Ensure compliance with all internal procedures, site processes, and external bodies including enforcement agencies and auditory bodies.
* Deliver the rota ensuring correct manning levels are maintained at all times.
* Motivate and monitor the team to achieve the highest possible standards of service delivery.
* Maintain standards of performance, discipline, and welfare for the team in accordance with company policies.
* Support the manager in development and training of staff.
* Manage the cleaning equipment, consumables, and materials including stock control.
* Ensure all equipment/machinery is in good working order and report any machinery faults to the line manager to ensure repairs are rectified quickly.
* Daily monitoring of cleaning standards throughout external areas ensuring the team proactively responds to all tasks as required.
* Ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
* Undertake any other reasonable duties as required to meet the needs of the business.
* Ensure that records are held and updated as required.
* Ensure periodic cleaning tasks are carried out according to the schedule.
* Take a proactive approach to continuous improvement and innovation in all aspects of the job.
* Ensure appropriate equipment is available for the cleaning team to carry out their role.
* Support role in operational HR responsibilities to retain and develop the shift team.
* Deliver excellent communication and motivation for all direct reports.
* Work with the manager ensuring all new starters are inducted and trained in accordance with the contractual and statutory requirements.
* Assist with toolbox talks and complete as per company policy.
* Assist with the identification of training needs and ensure accurate site records are maintained at all times.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
* Successful track records of delivering cleaning and waste.
* Proven record of team leadership.
* Demonstrable IT skills/computer literate including Microsoft Office, Excel, and Word.
* Experience in the provision of cleaning services in a busy environment visited by members of the public.
* Able to demonstrate a good level of customer service.
* Ability to work on own initiative and deal with demanding situations.
* Honest and reliable work ethic.
* Well presented.
* Good interpersonal and communication skills.
* Able to work in both internal and external environments.
* Willingness to partake in further on-site training.
* Basic Knowledge of H&S legislation.
* IOSH.
* First Aid.
* Body fluids trained.
* Experience within teams where motivation and development have been key drivers.
* Excellent written and verbal communication skills.
* Excellent leadership and motivational skills.
* Capability to work unsupervised and take responsibility.
* Ability to create and analyse management information, including financial, performance, quality, activity, and trends.
* Experience of cleaning within the retail environment.
* Working knowledge of cleaning equipment/machines.
* Must have a flexible hands-on attitude.
* Flexible attitude towards shift patterns required to meet the needs of the business.
* Aptitude to remain calm under pressure.
* Ability to communicate across all levels with a sound understanding of diversity in the workplace.
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