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At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Infrastructure System Specialist
Location: Houghton Regis, Bedfordshire
Job type: Full Time, Permanent
The impact you will have
The purpose of this position is to be part of the Technical Services core team. Responsibilities include developing and delivering specific IT services with an emphasis on cloud services (AWS, Azure etc), whilst providing support for the core IT infrastructure services according to acceptable timescales and service levels.
Key Responsibilities:
1. Maintain the Infrastructure supporting Arjo’s global services (Datacentre or Cloud based)
2. Provide and update documentation for services rendered, and occasionally provide training to 1st/2nd and 3rd line support teams
3. Provide a continual service improvement plan, ensuring that the service continues to deliver financial and technical value to the business. Responsible for ensuring that the services have been customized to satisfy the demands and needs of the global requirements as described in applicable Service Descriptions.
4. Continuously supervise and monitor the performance of the applicable Services provided by our supported infrastructure.
5. Be aware of technology developments and prepare recommendations where these could be used for the benefit of the business.
6. Work with other teams to ensure service security by controlling service access and preventing unauthorized access through facilitation of applicable policy compliance and by ensuring platforms are designed, implemented with security built in.
7. Develop and maintain service documentation and an asset register of service-related Configuration Items.
8. Solve any problems that arise within the Infrastructure services provided.
9. Adhere to Group IT defined ITSM processes.
10. Adhere to agreed change management processes, and be responsible for managing any service changes.
11. Maintain Quality System duties and responsibilities and adherence to SOP.
12. Ensure quality by maintaining compliance to all quality requirements.
13. Prepare business case recommendations in the use of technology.
14. Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Skills And Experience:
1. Excellent written and verbal communication skills (English and local language)
2. Ability to participate in and occasionally lead projects within and outside your team
3. At least two years’ experience building environments in Microsoft Azure and related technologies, including Entra, is essential
4. At least three years’ experience with AWS, building and managing environments including the network connectivity and security services within AWS is desired
5. Architectural level experience of Active Directory:
1. ADFS/Entra
2. Security and Auditing
3. DNS/DHCP
4. Current and legacy versions of Windows Server
5. Group Policies
6. Experience of datacenter environments, and working with off-premise vendors
7. Exposure to current network and server technologies:
1. SDWAN
2. Current firewall and WAF technologies
8. An understanding of current Citrix technologies
9. Experience of MS O356 integration
10. An understanding of integrating AI solutions
11. Ability to communicate to different levels and cultures; verbally and through written communications
12. Good skills to work in teams maintaining a service culture approach
13. Skills to work with vendor contracts
14. Ability to work with minimal supervision
15. 5+ years of relevant professional experience in the IT industry
16. Possess basic knowledge of IT policies, standards, procedures and best practices (e.g., ITIL)
17. Smart and intellectually curious
18. Enjoy providing the highest level of customer service
19. Familiar with structured troubleshooting and root cause analysis
What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training, and opportunities for professional development.
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment—not only in the workplace but also within the communities that we serve, work in, and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
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About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
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