Job Description
Location: Marlow
Permanent: 37.5 or 22.5 hours per week
Full time or Part time will be considered: Monday to Friday, 09.00-17.30 (full time) or Wednesday to Friday, 09.00-17.30 (part time)
Salary: £26,000 per annum (pro rata)
We're looking for a friendly Reception Administrator to join us. You will be based in the Marlow clinic where you will provide an excellent administrative support.
We are an independent hair loss clinic based in Marlow. At The Hairology Centre, we are specialists in hair loss treatments for women and men. We offer diagnosis of the type of hair loss and formulate unique medication to treat hair loss conditions.
We also offer numerous hair care products that are made with certified natural ingredients. We collaborate with local hair dressing salons and healthcare establishments.
Above all else, we provide an open and honest service and do not placate patients with non-evidence based treatments.
What you'll do:
* Reception duties
* Greet all clients and visitors, ensuring each individual is treated with respect and with consideration for their privacy and comfort.
* Respond to incoming customer enquiries either on the telephone by email or in person swiftly and proactively
* Arrange follow up appointments with patients/ reschedule appointments
* Maintaining social media accounts (Instagram)
* Administration duties
* Provide overall administration duties to support the team.
* Upload all data and documents necessary for the process on CMS
* Additional hours to be taken as toil or flexi hours to cover reception A/L or sickness may be required
* Any other administrative duties as required
What you'll bring:
* Good general education with GCSE at C or above, or equivalent, in English and Mathematics.
* Must be enthusiastic, welcoming and self-motivated
* Intermediate/advanced knowledge and experience of Microsoft Office, Outlook or equivalent
* Knowledge of social media
* Experience in administration and office management or reception duties within a healthcare environment
* Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
* Ability to be innovative
Why The Hairology Centre?
Our aim is to be one of the leading and unique hair loss clinics in UK that treats patients with honesty and integrity with treatments that cannot be got elsewhere.
Being a small but growing clinic, we can offer you unrivaled opportunities to learn new skills through internal and external courses, as well as working conditions that prioritise wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Reception Administrator you’ll be eligible for:
* 20 days holiday each year (plus bank holidays) increasing with service,
* Staff discount for all products and services.
* Career development and training.
* Annual salary £26,000
* Two half days off a year for a designated charity event.