What's involved with this role:
Temporary Housing Caseworker x2 (Housing)
Reference no: Teignbridge 5259360
Pay Rate: £15.84 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: NEWTON ABBOT
Specifically focus on assisting people (customers) threatened with homelessness to resolve their housing difficulties and retain their existing homes (where safe to do so) through the provision of high quality advocacy, advice and activities in order to prevent and relieve homelessness wherever possible.
Accurately assess and discharge the council’s duty to homeless customers. Actively contribute to the achievement of the council’s strategic objectives and government targets and implement the council’s Homelessness Strategy.
Key Responsibilities:
Make proactive interventions with both presenting and prospective customers in order to provide comprehensive person-centred advice and advocacy on housing rights, income maximisation, financial management, relevant support services and to inform, support and signpost customers to specialist advice agencies where applicable and to follow up on referrals and outcomes accordingly.
Ensure that good quality housing advice is given to customers to prevent homelessness and to both encourage and enable applicants to sustainably resolve their own housing difficulties through a jointly agreed regularly reviewed Personalised Housing Plan.
Proactively take actions to prevent the loss of accommodation either as a short or long term solution using all means available. This also includes immediate interventions to prevent crisis homelessness including where possible and reasonable to help customers retain or re-access their current accommodation (without the need to refer under a statutory homelessness duty).
To regularly liaise with the customer and other agencies in order to prevent homelessness e.g. families and friends, landlords, supported housing, solicitors, courts, social services and other agencies.
Liaise with private and social landlords in order to maximise homelessness prevention by both mediating and negotiating on behalf of customers in receipt of a notice to quit.
Take proactive interventions with customers wherever necessary (e.g. in their own home, hospital, prison) in order to confirm the details of their situation and to prevent the loss of their accommodation wherever possible and to determine the level of intervention required and recommend appropriate courses of action.
Provide comprehensive advice about housing options within the private rented and social housing sectors including affordability testing, housing-related support opportunities, and tenant and landlord rights and responsibilities including (not exclusively) landlord and tenant law, harassment, eviction proceedings, rights to repairs, additional security measures and discretionary finance options etc.
Key requirements:
A good standard of general education including a demonstrably good level of numeracy and literacy.
An in-depth working knowledge of the Housing Act 1996 part VII (as amended by the Homelessness Act 2002, Localism Act 2011 and the Homelessness Reduction Act 2017)
A minimum of one year’s experience in a similar public facing role working with homelessness and vulnerable clients or a similar challenging client group.
Experienced in liaising with other statutory and voluntary agencies.
Effective negotiation skills sufficient to persuade clients and agencies to pursue unpopular courses of action.
Able to deal effectively and positively with challenging behaviour from clients.
Ability to maintain enthusiasm and creativity in a challenging environment.
The ability to work within a team and independently on one’s own initiative.
General high standard of verbal and written communication, including the ability to create and write well-structured letters and reports.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Teignbridge 5259360
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.