Job Description:
Job Title: Senior Operations Project Manager
Corporate Title: Vice President or Director
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.
Location Overview:
Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.
Role Description:
The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
This role will provide consulting expertise to the GPO organization in support of operational excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap, focusing on delivering one function, one process, and one platform across the GPO Centres of Excellence.
Responsibilities:
* Represent GPO in the International Program governance forums.
* Act as the primary point of contact and integration for operations across multiple projects.
* Drive the end-to-end integration of various work streams to deliver the intended project solution.
* Manage the creation of Jira stories; ensuring documentation meets enterprise change standards.
* Direct the work efforts of resources functionally aligned as part of the project.
* Manage project scope, timeline, and budget/expenses.
* Lead risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
* Ensure all applicable change requirements are satisfied.
What we are looking for:
* Experience with projects, production support activities, and/or operations knowledge.
* A proven track record of business analysis, problem solving, quality management, and organization skills.
* Excellent written and verbal communication skills, liaising with stakeholders of all seniorities.
* Ability to manage multiple projects, prioritizing workloads efficiently in a high-pressure environment.
* Proficient with Windows and Microsoft Office suite.
Skills that will help (optional):
* Experience of the Agile software delivery methodology and Jira.
* Experience with large scale projects/project management.
* Executive reporting and presentation skills.
Benefits of working at Bank of America:
* Private healthcare for you and your family plus an annual health screen.
* Competitive pension plan, life assurance, and group income protection cover.
* 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum.
* Ability to change your core benefits and select flexible benefits.
* Access to an emotional wellbeing helpline and virtual GP services.
* Ability to donate to charities through payroll with the bank matching your contribution.
* Opportunity to access our Arts & Culture corporate membership programme.
* Opportunity to give back to your community through volunteering.
Bank of America:
Good conduct and sound judgment are crucial to our long-term success. We are an equal opportunities employer, ensuring no applicant is subject to less favourable treatment.
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