JOB SUMMARY
The Workplace Experience Manager manages employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
The Experience team members you would manage are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objectives.
DUTIES & RESPONSIBILITIES
1. Drives consistent, quality service through supervision of other Host employees and third parties supporting multiple Workplace Experience Services.
2. Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding.
3. Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimize the risk exposure to the Client.
4. Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk systems and processes.
5. Manages a team; provides direction on employee management (e.g., recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.
6. Owns the site operating budget and makes recommendations on annual budgets. Adheres to approved budget.
7. Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
8. Manages Workplace Experience team member and third-party service provider onboarding process, including new employee orientation, training, equipment, and software ordering.
9. Oversees vendor relationships that provide services and goods. Accountable for ensuring all vendors used have current proof of insurance and contractual documentation in place, per requirements.
10. Manages accuracy, production, quality, and retention of program materials, which may include administration of client-specific SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
11. Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.
12. Ensures safety standards are met by those delivering workplace experience services, whether company employees or third-party service providers.
13. Assists in the completion of the office Business Continuity plan.
14. Performs other duties as assigned.
15. Contract ownership, sourcing, and onboarding of vendors in specified region.
16. Relationship owner between onsite Business Unit leads, ensuring services are tailored to business needs.
#J-18808-Ljbffr